Shipping policy

At mynewpc.au, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 2 to 3 business days, excluding weekends and public holidays.

Once your order has been placed, you will receive an order confirmation email. When your order has been dispatched, a second email containing your shipping details and tracking information will be sent.

Delivery Charges

Metropolitan Delivery

A flat shipping rate of $15 applies to metropolitan areas across Australia.

In-Store Pickup

Unfortunately, in-store pickup is not available at this time.

International Shipping

Currently, mynewpc.au does not offer international shipping.

Shipping to P.O. Boxes

Delivery to P.O. Boxes is available only via Airfreight Service.

If an order is placed with a P.O. Box address and the item exceeds carrier size restrictions, we will contact you to obtain a physical delivery address.

Please contact our support team for Airfreight pricing and availability.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Please allow up to 48 hours for tracking information to become available through the courier's tracking system.

If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us through our Contact Us page, providing your name and order number. Our team will investigate the matter and assist you promptly.

Warehouse Locations

To ensure the fastest possible delivery, orders are dispatched from the nearest Leader warehouse with available stock.

Our distribution network includes:

Lidcombe, NSW,

Clayton South, VIC,

Salisbury, QLD,

Adelaide, SA,

Osborne Park, WA

Orders are automatically fulfilled from the most appropriate warehouse based on stock availability and the delivery destination.

Multiple Item Orders

Where possible, all items in your order will be shipped together. However, some products may be fulfilled from different warehouses due to stock availability. In these situations, your order may arrive in multiple shipments at no additional cost.

Delivery Delays

While we work closely with our delivery partners to provide reliable delivery services, occasional delays may occur due to circumstances beyond our control, including:

Severe weather conditions, Courier network disruptions, Public holidays, Natural disasters, Other unforeseen events.

We appreciate your patience and understanding should these situations arise.

Damaged, Missing, or Lost Items

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work directly with the courier and supplier to investigate the issue and provide a resolution promptly.

Contact Us

If you have any questions regarding shipping, delivery timeframes, tracking information, or special delivery requirements, please contact our customer support team through the Contact Us page. Or email us at "contactus@mynewpc.au"

We are always happy to help.